Are you interested in an upcoming for-good organizing app that aims to be embraced by a growing community of users and contributors? Do you have a passion for making a difference, connecting with people, and working collaboratively? Do you have experience in onboarding users for emerging apps? If so, then this position might be the perfect fit for you.

Acter is looking for someone to lead the adoption strategy and community growth.

🌟Acter is on a mission to amplify the power of civil society, by enabling more secure and effective organizing for activists and movements around the world. To succeed with this mission, we're seeking a dedicated individual to spearhead our community growth efforts and lead our adoption strategy.

As the Community Growth Lead, you'll play a pivotal role in executing our growth strategy and shaping the future of our platform. Your mission? To nurture leads into active users, enhance retention, and amplify advocacy within our community.

As such, your main responsibilities will be:

🚀 User Conversion & Success:

• Guide leads through the onboarding process, ensuring their seamless integration into our app and community. This include running pilots and doing product demo's.

• Act as the voice of our users, providing valuable feedback to our product team for continuous improvement.

• Enhance user experience through comprehensive documentation, helpful articles, and product enhancements.

• Provide prompt support and assistance to users, resolving inquiries and issues efficiently.

• Collaborate with our product team to test new features and updates, ensuring they meet user needs and expectations.

💬 Community Engagement:

• Expand our user base by cultivating relationships within the wider ecosystem and activism space.

• Elevate Acter's presence in the activism community through strategic communications and partnerships.

🙌You're are a great fit if you:

• Are fearless in reaching out to new contacts and building relationships.

• Possess a deep sense of empathy and curiosity, driven by a genuine desire to understand and meet user needs.

• Thrive on optimizing processes and making continuous improvements.

• Have an entrepreneurial spirit and a willingness to experiment and learn from failures.

• Can navigate ambiguity and complexity with ease, bringing clarity and direction to your work.

➕ Bonus if you:

• Have experience in community building, user-focused sales, and/or user onboarding.

• Are known or well connected in the Activism and/or NGO world

• Want to get your hands dirty with online content production (Podcast, Website, Blog)

• Are familiar with reaching out to content creators, establishing connections and foster them

• Enjoy being part of F/LOSS communities, Matrix or the Matrix Ecosystem

• Have previous experience in startups.

🧚What we offer:

• Remote first, increasingly async workplace with a lot of autonomy especially what your work day looks like (some overlap with GMT-time for occasional meetings required though)

• User-focused product and fast-paced startup-ish attitude towards the work, but for an actually for-good cause of changing the world without any profit motive to taint the vision (we are an worker-driven NGO ourselves)

• As part of a small, dedicated team, you have a lot of influence over the strategy overall with a particular amount of freedom in your day-to-day work

• Fair cost-of-living-oriented compensation-scheme (above market rate if you reside at a lower-cost-of-living location)

Application deadline is May 17th. Please apply if you are excited about this opportunity even if not all of the given criteria fully apply to you! We are looking for someone, who is taking over the lead on as many of these things and help us grow the community and if things are missing, we can find ways to adapt to that. We are looking to fill this position as soon as we can, so don’t hesitate. Just write us an application 🙋🏼.

We anticipate finalizing our selection by May 27th at the latest, with the start date set for June 1st, or earlier if possible.