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Community Manager (no Finnish required)

Full-time, Capital Region
Monthly salary:

Competitive

RENS's mission is to empower the next generation of world changers; those who break boundaries, follow their dreams and make a huge impact on generations after them. Come join us on our journey to create the first ever #CoffeeSneaker! We're looking for a Community Manager. If you would like to be a part of history and help build the Nordics' first sustainable sneaker brand, this job is for you.

View more about RENS Original

Keywords

Community managerCommunicationsCustomer supportCustomer service

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Job Description

We’re looking for a Community Manager to assist us in both communications and customer support. As a Community Manager, you’ll work closely with the founding team to create a great customer experience and maintain communications and healthy relationship with the target audience. The right candidate has strong communication skills and a customer-centric mindset to deal with tons of feedback and comments yet present a consistent brand image.


Responsibilities

  • Communicate the brand of RENS on the front line, delivering a complete pleasant customer experience
  • Address customers’ concerns and provide them with full detailed knowledge of the product and industry
  • Approach and provide swift solutions to customers
  • Engage customers through communications and interactions on online channels such as Messenger, social media, email
  • Co-work with the creative team in building marketing funnel and creating written content that delivers the core value and message to the target group
  • Facilitate the growth of social media, marketing, and communications by transferring customer feedback and insights, crafting strategies and testing new ideas

Requirements

The right person has/is

  • A Native English speaker (knowledge of Spanish is a plus but not required)
  • Experience in customer service
  • Excellent written and verbal communications skills
  • A logical problem solver
  • Proficiency in Excel and Google Suite
  • Experience in using CRM and data management systems such as Zendesk, Salesforce, and/or MaestroQA
  • Customer-centric and detail-oriented
  • A can-do attitude and interest in fashion
  • A hungry and hustle mindset

It’s good that you also have

  • Experience with automation software such as Mailchimp, Hubspot, Sailthru
  • Knowledge of Inbound Marketing
  • Knowledge of American culture and consumers

What we can offer

  • A unique and global business opportunity
  • A chance to build the Nordics' first sustainable sneaker brand and a future market leader in global sustainable fashion
  • Valuable professional experience in the intersection of International Trade, eCommerce, Fashion, and Cleantech
  • Competitive compensation and valuable stock options
  • Opportunity to grow your career and improve personal skills
  • Endless coffee (duh!)

How to apply

Interested in the position? Want to make history? Send your application including your LinkedIn profile link and a Cover Letter through The Hub. We’ll get in touch if your profile is a fit.

If you have any questions, please shoot us an email at works@rensoriginal.com

Perks & Benefits

Flexible work hours and vacation: Morning person or night owl, this job is for you
Free coffee / tea: Get your caffeine fix for free
Located near public transit: Easy access and treehugger friendly workplace
Social gatherings and games: Hangout with your colleagues
Equity package offer: Want to be a partner? Look no further
Company afterworks: Friday is something special, let's enjoy it together
Skill development program: We want to take you from good to great

Other open positions at RENS Original

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