RENS's mission is to empower the next generation of world changers; those who break boundaries, follow their dreams and make a huge impact on generations after them. Come join us on our journey to create the first ever #CoffeeSneaker! We're looking for a Community Manager. If you would like to be a part of history and help build the Nordics' first sustainable sneaker brand, this job is for you.

Job Description

We’re looking for a Community Manager to assist us in both communications and customer support. As a Community Manager, you’ll work closely with the founding team to create a great customer experience and maintain communications and healthy relationship with the target audience. The right candidate has strong communication skills and a customer-centric mindset to deal with tons of feedback and comments yet present a consistent brand image.

Responsibilities

• Communicate the brand of RENS on the front line, delivering a complete pleasant customer experience
• Address customers’ concerns and provide them with full detailed knowledge of the product and industry
• Approach and provide swift solutions to customers
• Engage customers through communications and interactions on online channels such as Messenger, social media, email
• Co-work with the creative team in building marketing funnel and creating written content that delivers the core value and message to the target group
• Facilitate the growth of social media, marketing, and communications by transferring customer feedback and insights, crafting strategies and testing new ideas

Requirements

The right person has/is

• A Native English speaker (knowledge of Spanish is a plus but not required)
• Experience in customer service
• Excellent written and verbal communications skills
• A logical problem solver
• Proficiency in Excel and Google Suite
• Experience in using CRM and data management systems such as Zendesk, Salesforce, and/or MaestroQA
• Customer-centric and detail-oriented
• A can-do attitude and interest in fashion
• A hungry and hustle mindset

It’s good that you also have

• Experience with automation software such as Mailchimp, Hubspot, Sailthru
• Knowledge of Inbound Marketing
• Knowledge of American culture and consumers

What we can offer

• A unique and global business opportunity
• A chance to build the Nordics' first sustainable sneaker brand and a future market leader in global sustainable fashion
• Valuable professional experience in the intersection of International Trade, eCommerce, Fashion, and Cleantech
• Competitive compensation and valuable stock options
• Opportunity to grow your career and improve personal skills
• Endless coffee (duh!)

How to apply

Interested in the position? Want to make history? Send your application including your LinkedIn profile link and a Cover Letter through The Hub. We’ll get in touch if your profile is a fit.

If you have any questions, please shoot us an email at works@rensoriginal.com