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Customer Success Agent

Full-time, Capital Region
Monthly salary:

Competitive

At Swappie we're solving an interesting problem that will help reduce the e-waste produced. We believe in our mission of making used electronics more accessible for everyone.

View more about Swappie

Keywords

customer serviceStartupiphone

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We’re looking for Finnish speaking customer success agents who could work full-time at our office in Salmisaari and possibly our stores in the capital region. Your tasks would include customer service via chats, phone and face-to-face and developing our customer service experience further with your effort. The job would start during June-August.

We expect our Customer Success Agents to be self-starting problem solvers who can handle all the details of Swappie's product. This means you would also be learning about our warehouse processes, which include phone checking, repairs, and other tasks.

You have

  • The ability to learn fast and adapt to a fast-paced startup environment
  • Self-starter attitude
  • Interest in technology
  • Good team working skills
  • Excellent communication skills in Finnish and English (Swedish is a plus)
  • Previous experience in customer service (not required, but seen as a plus)


We offer

  • Unique opportunity to join early in a fast-growing startup and grow with us
  • Great learning opportunities
  • Supportive, fun and young team
  • Competitive salary 
  • Phone discounts, snacks at the office, Monday breakfasts, company events and more 🙌


We're a fast-growing and ambitious team based in Helsinki looking to change the market in consumer electronics by building the world-leading marketplace for refurbished devices.

Since launching in Finland 2016, we have grown extremely fast and have raised funding from the best investors including Lifeline Ventures (early investor of mobile gaming giant Supercell), Inventure and Reaktor Ventures. Now we are busy conquering new markets and expanding our operations internationally. 

Not only are we building a great business, but we also want to do our part for the planet and shift the global consumer behavior to a more responsible one by making buying refurbished electronics more accessible. 

If you’re an ambitious builder who wants to make an impact, we’d love to hear from you. 🚀

We're looking to fill the position during June, so don't hesitate to apply right away! 

Psst. We think video applications are fun!

Perks & Benefits

Flexible work hours and vacation: Morning person or night owl, this job is for you
Free coffee / tea: Get your caffeine fix for free
Located near public transit: Easy access and treehugger friendly workplace
Social gatherings and games: Hangout with your colleagues
Equity package offer: Want to be a partner? Look no further
Skill development program: We want to take you from good to great
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