We are a fast-growing startup based in Helsinki determined to make Leadfeeder a big thing globally. We have a solid international business and our customers love what we do for them with Leadfeeder. We are looking for a Customer Success Associate to join our team. Currently, Leadfeeder is a buzzing remote international team of 40+ people and more than ten nationalities, and we are hiring many key people around the world to strengthen our rapid growth.

Your responsibilities as Customer Success Associate

As our Customer Success Associate you will be responsible for our client base in Finland and the rest of Europe.

You will coach our new and existing users to ensure their digital marketing and sales efforts are successful with Leadfeeder, smoothing out any bumps along the way. This will be accomplished by conducting online trainings/webinars, and through email, phone, and a significant portion will be in-app chat support.

“Churn” will also be your worst enemy, while “retention” should be your best friend. Working together with other team members across the world, you’ll be responsible for churn prevention and will constantly evaluate what makes our clients succeed and stick. This involves tracking metrics related to churn and other customer success measurements.

You will get into an exciting growth role, with lots of possibility for development, and additionally be a strong link in helping to improve our platform and service together with our core teams in Customer Success, Sales, Marketing and Product development.

Desired Skills and Experience

• You are based in Helsinki
• You love digital sales and marketing
• You have good knowledge of Google Analytics
• You must have experience working in a B2B SaaS environment
• You have relevant work experience in Customer Success, Account management or similar customer-facing roles.
• Required: Fluent in Finnish, and a high level of fluency in English. Additional Nordic languages are a strong plus.
• You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.

What Leadfeeder can offer:

• The chance to be part of a rapidly growing startup and the next success story
• Flexible hours and possibility to work remotely for everyone
• Flexible vacation policy
• The chance to work with a very knowledgeable, high-achieving and fun team
• An international and diverse work atmosphere
• Work in the center of Helsinki
• Worldwide company ‘team weeks’ twice a year.
• Considerate, open-minded and supportive working environment - we are a remote team, so we always help each other out
• The possibility to use new and exciting technologies in your daily work.
• A competitive salary