Customer Success Engineer - NA/EU/AUS

Salary Competitive
We are Aiven—a cloud technology startup launched in 2016. We create managed cloud services from the best open source technologies that take the infrastructure worries away from our customers. Our products are used daily by hundreds of customers to power their next-gen event streaming and analytics applications. Backed by Europe's leading investors, we’re now looking for top talent to join us in our headquarters in Helsinki and our new offices in Boston, Berlin and Sydney.

We are looking for a Customer Success Engineer to help our customers in utilizing Aiven managed Open Source services. Aiven is looking for customer success engineers in USA (Boston or remote), Helsinki (Finland), Berlin (Germany), Sydney (Australia).

An ideal candidate will be passionate about (open source) technology and genuinely want to help customers, both in a pre and post sales capacity, succeed. Aiven is looking for candidates with demonstrable experience in the following areas that will be required in the day-to-day job:

(Aiven services: Apache Kafka, Apache Cassandra, PostgreSQL, MySQL, Elasticsearch, Redis, InfluxDB and Grafana)


General

  • Being sensitive to customer needs and responding to customers in a courteous manner

  • Willingness to go the extra mile to help customers

  • Be an ambassador of Aiven

Post-Sales

  • Customer support

    • Triage customer support cases

    • Root-cause and solve customer issues

    • Answer customer questions

Pre-Sales

  • Ability to conduct product demonstration to customers clearly and effectively highlighting value of Aiven services

  • Ability to conduct product and company presentation to highlight value proposition and competitive advantage

  • Conduct successful proof of concepts

  • Help customers during product evaluation phase

  • A high level understanding of the inner workings of one or more Aiven services

  • Ability to communicate, after understanding the customer’s problem statement, how one or more Aiven service will address such problems efficiently and cost effectively

  • Ability to understand customer problems and subsequently investigate and propose a solution

  • Listening to customers and understanding what the customers are asking and subsequently translating those into actionable tasks and working closely with Engineering and Operations teams fulfill those tasks

Programming

  • Ability to write fairly simple code in one or more programming languages such as Java, Python, Go, Ruby

  • Ability to write simple programs such as Kafka consumer/producer, Cassandra, PostgreSQL, and MySQL database access and record manipulation, Elasticsearch indexing and searching, Redis and InfluxDB access and record manipulation, in one or more programming languages such as Java, Python, Go, Ruby)

Operating system and Networking

  • Familiarity with Linux operating system, DNS, and IP networking concepts

  • Some knowledge of public clouds and cloud terms - (compute, storage - block and object, networking, security groups)

Preferred qualifications:

  • A Bachelor's degree in Computer Science (or similar discipline) or, an equivalent amount of professional experience in software engineering and/or customer success

The following skills are nice to have:

  • A high level understanding of the software architecture and/or behaviour of Kafka and at least one other Aiven service

  • Write blogs and help articles

  • Give talks at conferences and meetups

What we can offer:

  • A dynamic startup environment with a rapidly growing, international business

  • A competitive compensation and benefits package that includes stock options at an early stage startup

(NOTE: US applicants should be either US citizens or US Green Card holders)

You will be part of a highly-skilled, tight-knit team of just over 20 people, making your contribution essential to what is becoming a great success story.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

Working at
Aiven

We are Aiven—a cloud technology startup launched in 2016. We create managed cloud services from the best open source technologies that take the infrastructure worries away from our customers. Our products are used daily by hundreds of customers across the globe to power their next-gen event streaming and analytics applications with more joining every single day. Backed by Europe's leading investors, we’re now looking for top talent to join us in our headquarters in Helsinki and our new offices in Boston, Berlin and Sydney.

Read more about Aiven

Similar jobs

Danish Speaking Customer Success Specialist
Swappie Helsinki Full-time
Customer Success Team Lead
Flowhaven Helsinki Full-time
Customer Success Associate
Flowhaven Helsinki Full-time
Customer Service Agent
Muuble Capital Region Full-timePart-time
Customer Success Manager
Palkkaus.fi Capital Region Full-time