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Customer Success Engineer - North America

Full-time, Capital Region
Monthly salary:

Competitive

We are Aiven—a managed cloud services startup launched in 2016. We run and manage open source messaging middleware and databases such as Apache Kafka, PostgreSQL, Cassandra, Elasticsearch, MySQL, Redis in all major clouds including AWS, Google Cloud and Azure. Backed by Europe's leading investors, our services are used daily by hundreds of customers across the globe with more joining every single day. Talouselämä magazine chose Aiven as one of the most promising Finnish startups in 2018!

View more about Aiven

Keywords

customer successclient servicesales engineercustomer support

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We are looking for a Customer Success Engineer to help our customers in utilizing Aiven managed Open Source services. Aiven is looking for customer success engineers in USA (Boston or remote), and the Asia Pacific region.

An ideal candidate will be passionate about (open source) technology and genuinely want to help customers, both in a pre and post sales capacity, succeed. Aiven is looking for candidates with demonstrable experience in the following areas that will be required in the day-to-day job:

(Aiven services: Apache Kafka, Apache Cassandra, PostgreSQL, MySQL, Elasticsearch, Redis, InfluxDB and Grafana)

  • Ability to conduct product demonstration to customers clearly and effectively highlighting value of Aiven services
  • Ability to conduct product and company presentation to highlight value proposition and competitive advantage
  • Conduct successful proof of concepts
  • Help customers during product evaluation phase
  • A high level understanding of the inner workings of one or more Aiven services
  • Ability to communicate, after understanding the customer’s problem statement, how one or more Aiven service will address such problems efficiently and cost effectively
  • Ability to understand customer problems and subsequently investigate and propose a solution
  • Listening to customers and understanding what the customers are asking and subsequently translating those into actionable tasks and working closely with Engineering and Operations teams fulfill those tasks
  • Ability to write fairly simple code in one or more programming languages such as Java, Python, Go, Ruby
  • Ability to write simple programs such as Kafka consumer/producer, Cassandra, PostgreSQL, and  MySQL database access and record manipulation, Elasticsearch indexing and searching, Redis and InfluxDB access and record manipulation, in one or more programming languages such as Java, Python, Go, Ruby)
  • Familiarity with Linux operating system, DNS, and IP networking concepts
  • Some knowledge of public clouds and cloud terms - (compute, storage - block and object, networking, security groups)
  • Being sensitive to customer needs and responding to customers in a courteous manner
  • Willingness to go the extra mile to help customers
  • Be an ambassador of Aiven


Preferred qualifications:

  • A Bachelor's degree in Computer Science (or similar discipline) or, an equivalent amount of professional experience in software engineering and/or customer success


The following skills are nice to have:

  • A high level understanding of the software architecture and/or behaviour of Kafka and at least one other Aiven service
  • Write blogs and help articles
  • Give talks at conferences and meetups


What we can offer:

  • A dynamic startup environment with a rapidly growing, international business
  • A competitive compensation and benefits package that includes stock options at an early stage startup

(NOTE: US applicants should be either US citizens or US Green Card holders)

You will be part of a highly-skilled, tight-knit team of just over 20 people, making your contribution essential to what is becoming a great success story.

Perks & Benefits

Flexible work hours and vacation: Morning person or night owl, this job is for you
Free coffee / tea: Get your caffeine fix for free
Located near public transit: Easy access and treehugger friendly workplace
Free soft drinks and treats / fruits: Peckish after lunch? We got your back
Equity package offer: Want to be a partner? Look no further

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