Customer Success Manager

Salary Competitive
WeHost is an all-inclusive short term rental service in Helsinki. We help property owners to turn their apartments into profitable Airbnb homes. Our services gives guests all over the world an opportunity to enjoy an authentic and comfortable Scandinavian experience. Our service is built with the collaboration of 200+ online travel agencies such as Airbnb, Booking.com, Expedia, HomeAway.

We believe in continuous learning. We feel that WeHost can be seen as a learning environment that supports each individual's personal goals and helps them grow and learn in their own path. Our team of 40 can be described as a multinational, sparkly and diverse pool of fellows that together help our guests enjoy their experiences in Finland. 

We look for highly-driven and passionate problem solvers that love to face challenges. Our potential candidate looks for new challenges that develop them further in their path. 

As CSM you will be the main point of contact for our new and recurring customers. You will be responsible for developing & maintaining relationships. Your main function is to proactively ensure that operational departments are fully informed and aligned with customer’s needs and expectations. 

Our whole team is focused on customer success and will be by your side to help you with everything along the way.

We are looking for an open-minded, stress-tolerant and a fast learner who works efficiently even in unexpected situations. We expect suitable third-level education, IT- capabilities and the ability to work with flexible schedules. Team leader skills are required as well as fluency in both Finnish and English.

What we offer:

A chance to work in a rapidly growing start-up with interesting Finnish and international customers

A culturally diverse team that together builds disruptive hospitality service

A full-time position in our downtown Helsinki office with flexible hours

An opportunity to develop yourself in multiple areas and gain valuable work experience



Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 7 benefits

Working at
WeHost Oy

WeHost is a short-term rental management service operating in Finland. We give property owners the opportunity to benefit from the lack of usage of their own apartment. We offer a full property management service that gives apartment owner’s opportunity to turn their homes into investments.Our service consists of listing the apartment to various online marketplaces, taking care of guests, customizing the pricing and managing behind the scenes operations from linen-service to maintenance.

Read more about WeHost Oy

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