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Customer Success Manager, North America

Full-time, Capital Region
Monthly salary:

Competitive

Brella is born in Finland, but we’ve been a global startup from day one currently on our way to become the category leader in the world of event technology. We’re building our team in New York & Helsinki and we need the best of the best to join our ambitious team. Our soul searching years are beyond us, we’ve found our niche and we’re the best in the world at what we do. This position is for US work permit/Visa holders only.

View more about Brella

Keywords

customer successaccount managementproject management

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As our US Customer Success Manager you’ll be responsible for our customers, portfolio growth and in general helping our customer create world-class networking experiences. You’ll own an assigned portfolio containing global accounts from a large variety of industry verticals. You’ll also own the entire customer journey -- from platform deployment to the event itself -- by ensuring all relevant stakeholders are on-board with our custom made success plan.

Location : New York

Responsibility areas:

  • Making sure our clients succeed
  • Close cooperation with our technical team to improve our product continuously, we need everyone to contribute
  • Manage a portfolio of events
  • Proactively spotting and correcting any issues that could affect our customer satisfaction or end-user experience
  • Coach our customers to be best in class product experts on our software

What is in it for you:

  • You get to constantly learn and grow in a fast growing startup with a truly global ambition
  • Lots of responsibility and room for growth. Our next intake of employees will need to grow with us to fuel our growth plans
  • A competitive base salary with a goal-driven bonus structure
  • Independent work methods backed by an experienced team. New ways of working are always welcomed at Brella. We are creating an industry of its own and need your help to succeed

What we expect from you:

  • Experience from a customer success role
  • Knowledge and background on the event industry and related technology is a plus
  • Ideally you’d have some experience in customer support/account management, especially in high-growth, SaaS environments
  • Self-motivated, extremely proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Data driven attitude & interest towards all things tech
  • Diplomatic skills, tact, and poise under pressure when working through customer issues
  • Ambition in being apart of the next big success story

What is Brella?

Brella is an Award Winning networking tool for events, conferences and livestreams. Our platform helps professionals find the most interesting people and make new, high-value contacts. 

  • Best Networking Solution 2018
  • Best Conference Tool 2018

Our goal is to make networking as easy and efficient as possible. We’re dedicated to providing the most valuable, easiest and functional networking experiences at every event. We navigate the professionals to their opportunities by helping them connect with the right people, at the right time, at the right place. 

 

Perks & Benefits

Flexible work hours and vacation: Morning person or night owl, this job is for you
Free coffee / tea: Get your caffeine fix for free
Located near public transit: Easy access and treehugger friendly workplace
Social gatherings and games: Hangout with your colleagues
Free soft drinks and treats / fruits: Peckish after lunch? We got your back
Company afterworks: Friday is something special, let's enjoy it together
Skill development program: We want to take you from good to great
Break a leg! Seriously, we got you covered in our company healthcare plan

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