Customer Support Engineer

Salary Competitive
Equity To be negotiated
Aiven is a cloud technology startup launched in 2016 and headquartered in Helsinki, Finland. Aiven enables businesses to build awesome, data-intensive applications through self-managing data infrastructure on public clouds by leveraging leading open source technologies. Quickly grow from prototyping to world-wide scale with a frustration-free platform that snaps into existing workflows, automates away the mundane tasks, and keeps you ahead of the innovation curve.

About the Support Engineer role

We are looking for talented Support Engineers to provide our customers an outstanding customer support experience. Aiven’s current technology portfolio includes Kafka, Cassandra, Elasticsearch, PostgreSQL, MySQL, InfluxDB, Redis and Grafana.


Locations

  • USA (Boston or remote); Europe (Helsinki, Berlin)

(NOTE: US applicants should be either US citizens or Green Card holders)


Responsibilities

  • Drive support cases to closure

  • Troubleshoot and root-case technical issues

  • Triage and escalate support cases

  • Provide prompt and accurate response to customers

  • Create and maintain content for the customer knowledge base

  • Provide feedback to Aiven sales and product teams

Mandatory Requirements

  • A strong background in software engineering and has worked as a software engineer for multiple years

  • Has developed applications, preferably in either Java, Python, Go, or other similar programming languages

  • Is able to troubleshoot and root-cause software issues and revolve customer cases in a timely manner

  • Has either developed applications using or, worked in some technical hands-on capacity with two or more technologies in Aiven’s portfolio for multiple years

  • Has demonstrable experience in troubleshooting and root-causing software issues

  • At least intermediate level Linux and networking - knowledge and experience

  • Excellent communication skills - communicate clearly, concisely and effectively with customers and colleagues

  • Fast learner - Ability to pick up new and unfamiliar technologies quickly

What we offer

  • A dynamic startup environment with a rapidly growing, international business

  • A competitive compensation and benefits package that includes stock options at an early stage startup

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

Working at
Aiven

We are Aiven—a cloud technology startup launched in 2016. We create managed cloud services from the best open source technologies that take the infrastructure worries away from our customers. Our products are used daily by hundreds of customers across the globe to power their next-gen event streaming and analytics applications with more joining every single day. Backed by Europe's leading investors, we’re now looking for top talent to join us in our headquarters in Helsinki and our new offices in Boston, Berlin and Sydney.

Read more about Aiven

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