Flowhaven is a team of skilled enthusiasts who love brands and branded products. Our Salesforce-based solution serves licensing brands and agencies across different entertainment industries. We aim to redefine the brand licensing industry by bringing in the elements of clarity, simplicity, and convenience. Our CRM simplifies the licensing workflows, enhancing internal and external collaboration of licensors and agents and improves the overall progress of their licensing programs.

Flowhaven is bringing its quality assurance to the next level by building up a specialized QA team. We are advancing our customer service operations to manage our ever-increasing customer requests and provide our clients with support in account management processes. We won't be successful unless our customers are receiving massive value and best support from our service. Therefore, ensuring their success is absolutely vital.

We are looking for a dedicated person to own the customer success operations at Flowhaven. In the short term, the position requires the candidate to determine quality assurance measures and customer support processes and execute them. In the long term, the selected candidate is expected to know the Flowhaven solution inside and out to lead the QA team.

Customer Success Manager Tasks:

• Developing customer relationships during weekly calls and meetings
• Coordinating quality assurance with the development team and keeping customers updated about new releases
• Providing technical support and responding to support tickets 
• Working closely with our customers to ensure they are satisfied with our solution and services
• Educating customers on the functions and capabilities of the solution
• Gathering feedback, researching best practices, analyzing customer data, developing listening points, and update customer success journeys (e.g., module/feature usage, overall satisfaction, etc.)
• Implementing all Customer Success activities, such as onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) 
• Working closely with the Flowhaven CEO to increase the quality of service

Applicant Background Requirements:

• Eagerness to become a professional of Customer Success Management and QA 
• Fantastic interpersonal skills and strong project leadership
• Strong organization skills and experience in guiding others 
• Experience in project management and ability to inspire others
• Excellent English skills (written, oral, and presentation) 
• Relevant Bachelor degree (preference for computer science/related degree or work experience)
• Problem-solving and analytical skills, technical aptitude, and ability to learn software programs

We offer:

• Coaching and training to excel in this role
• Laptop benefit
• Phone benefit
• Travels to industry expos and for client visits
• Lunch benefit
• The dynamic working environment in a fun young company with a start-up atmosphere
• Straightforward roadmap to manager positions
• Opportunity to be a part of the success and growth of Flowhaven
• Option plan 1%
• Immediate start as soon as the right candidate is found

This position is a perfect match for a motivated IT-specialist who seeks professional growth opportunities. If selected, you will join a team of motivated and skilled professionals with various backgrounds and expertise. You will learn how to manage product (SaaS) and software development.

Consequently, there is an opportunity for you to bring your career to the next level.

Company

Established in Helsinki in February 2016, Flowhaven is the first licensing relationship management (LRM) solution for IPR, licensing, and merchandising programs. As true brand enthusiasts, the company helps business and creative personnel optimize their brand equity and improve their workflow to grow and scale their business globally. Flowhaven is also the only licensing lifecycle management tool built on Salesforce and is the fourth Finnish Licensing Industry Merchandisers’ Association (LIMA member). Our clients use our solution to manage intellectual properties in Film & TV, Animation, Fashion, Games, Publishing, and other creative areas

If you are interested please contact Mr. Kalle Törmä, mob: +358-50-5487-142 or drop him an email to me: kalle.torma@flowhaven.com 

We hope to hear from you soon!