🚀Exciting Customer Support & Success Manager Opportunity.

Join our Fast-Growing Startup in the Ecommerce Marketing Space.

Reaktion.com, a leading SaaS ecommerce marketing platform, is seeking a Customer Success Manager to enhance client relationships and drive success within the ecommerce and marketing sectors. This role is vital for ensuring customer satisfaction and optimizing the lead-to-customer journey.

Reaktion.com is a SaaS ecommerce marketing platform improving marketing results and creates ecommerce business insights for more than 1.000 ecommerce stores and 75 ad agencies in the Nordics.

The founding team of Reaktion.com has a proven track record of taking companies from MVP to exit, and you now have the opportunity to join our company at a very exciting stage.

You will play a pivotal role in nurturing valuable relationships with potential clients and agencies in the ecommerce and marketing space in the Nordics.

🚀 The Role:

• Problem-Solving: handle support issues, account setup deep dives, identify and solve issues due to wrong settings or other trouble shooting investigations.

• Client Engagement: Be responsible for our email and ticket customer support and customer care for both agency partners and ecommerce customers.

• Strategy Enhancement: Contribute to the development of our sales and onboarding strategy.

• Collaborate on improving self-serve: Contribute ongoing to improve self-serve via our helpcenter, AI chat bot, identify product improvements to reduce friction and decrease support tickets.

• Team Collaboration: Work closely with the team to refine the customer journey and ensure client satisfaction.

🔍 Who We're Looking For:

• Must Have: Experience and knowledge about online marketing, Google Ads, Meta Ads, Google Analytics. Also a BIG plus if you have an understanding and knowledge about tracking. (We are a ecommerce tracking & operating platform)

  (Please remember to include details about this experience in your job application)

• Engaging Personality: You're naturally skilled at connecting with people.

• Industry Knowledge: Understanding of marketing and ecommerce analytics is a must.

• Communication Skills: Excellent in written english communication.

• Drive and Ambition: A competitive mindset with a desire to excel.

• Experience: Customer Success experience is preferred, though not mandatory.

• Language Skills: Fluent in English

• Recognition Seeker: You're not shy about sharing your achievements.

• Flexibility: Comfortable with remote work.

• Startup Enthusiast: Thrives in a dynamic startup environment and is eager for rapid career growth.

  
  

🎉 What We Offer:

• Competitive Salary: Attractive compensation with performance bonuses.

• Diverse Team: International work environment with multiple nationalities.

• Impactful Role: Significant influence in a small team.

• Flexible Hours: Combination of remote and on-location work.

• Additional Perks: Free lunch at our central Copenhagen office and opportunities for career advancement.

  
  

📜 How to Apply?

Please share your resume - and LinkedIN profile if you prefer.

👋 We are looking forward to receiving your application!