Customer Success Engineer

Salary Competitive
Equity To be negotiated
We are Aiven—a cloud technology startup launched in 2016. We create managed cloud services from the best open source technologies that take the infrastructure worries away from our customers. Our products are used daily by hundreds of customers to power their next-gen event streaming and analytics applications. Backed by Europe's leading investors, we’re now looking for top talent to join us in our headquarters in Helsinki and our new offices in Boston, Berlin and Sydney.

We are looking for a Customer Success Engineer to help our customers in utilizing Aiven managed Open Source database services (DBaaS). This position is open to candidates in Helsinki or Berlin area.


You are passionate about technology and sincerely want to help the customers to succeed. You’ll be working closely with our engineering and operations team to ensure customers get the best possible service.


Your normal day will include tasks like responding to customer questions, helping with pre-sales and post-sales cases, communicating customer needs back to the engineering team, and writing technical help and blog articles.


To succeed in this role, you need a customer-focused mindset and some experience on open source databases and Linux. Our customers are development teams, so development experience is a plus.


What you have:

  • Prior experience and a keen interest in working with customers

  • Interest on working with open source databases, like Apache Kafka, PostgreSQL or Apache Cassandra

  • Some prior scripting or coding experience

  • Linux skills

  • Fluency in English, verbal and written

What we value:

  • Hands-on experience with some of the following systems: Apache Kafka, Apache Cassandra, PostgreSQL, MySQL and Elasticsearch

  • Good understanding of IT security

  • Experience in writing technical blog posts and giving technical presentations

What we can offer:

  • A dynamic startup environment with a rapidly growing, international business

  • Highly experienced colleagues

  • Cool office in the center of the city

  • Possibility for stock options on top of the monthly salary for permanent employees

You will be part of a highly-skilled, tight-knit team of around 40 people, making your contribution essential to what is becoming a great success story. If you’re interested, send us your application along with a link to your GitHub profile.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

Working at
Aiven

We are Aiven—a cloud technology startup launched in 2016. We create managed cloud services from the best open source technologies that take the infrastructure worries away from our customers. Our products are used daily by hundreds of customers across the globe to power their next-gen event streaming and analytics applications with more joining every single day. Backed by Europe's leading investors, we’re now looking for top talent to join us in our headquarters in Helsinki and our new offices in Boston, Berlin and Sydney.

Read more about Aiven

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