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Customer Success Engineer

Full-time, Capital Region
Monthly salary:

Competitive

Equity:

To be negotiated

We are Aiven—a managed cloud services startup launched in 2016. We run and manage open source databases such as PostgreSQL and Apache Kafka in all major clouds including AWS, Google Cloud and Azure. Backed by Europe's leading investors, our services are used daily by hundreds of customers across the globe with more joining every single day. Talouselämä magazine chose Aiven as one of the most promising Finnish startups in 2018!

View more about Aiven

Keywords

postgresqlkafkasupportcustomercloud

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We are looking for a Customer Success Engineer to help our customers in utilizing Aiven managed Open Source database services (DBaaS). This position is open to Helsinki based candidates or remote candidates located anywhere in the European Union or Asia Pacific area. 

You are passionate about technology and sincerely want to help the customers to succeed. You’ll be working closely with our engineering and operations team to ensure customers get the best possible service. 

Your normal day will include tasks like responding to customer questions, helping with pre-sales and post-sales cases, communicating customer needs back to the engineering team, and depending on your interest, possibly writing technical help and blog articles.

To succeed in this role, you need a customer-focused mindset and some experience on open source databases and Linux. Our customers are development teams, so development experience is a plus.

What you have:

  • Prior experience and a keen interest in working with customers
  • Interest on working with open source databases, like Kafka or PostgreSQL
  • Some prior scripting or coding experience 
  • Linux skills
  • Excellent verbal and written communication skills in English

What we value:

  • Experience working with open source databases, and especially with Kafka, PostgreSQL, Cassandra, InfluxDB, Grafana, Redis, Elasticsearch.
  • Technical writing skills and experience

What we can offer:

  • A dynamic startup environment with a rapidly growing, international business
  • Highly experienced colleagues
  • Possibility for stock options on top of the monthly salary for permanent employees

You will be part of a highly-skilled, tight-knit team of just over 20 people, making your contribution essential to what is becoming a great success story.

Perks & Benefits

Flexible work hours and vacation: Morning person or night owl, this job is for you
Free coffee / tea: Get your caffeine fix for free
Located near public transit: Easy access and treehugger friendly workplace
Free soft drinks and treats / fruits: Peckish after lunch? We got your back
Equity package offer: Want to be a partner? Look no further

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