Wolt is a venture-funded technology startup. We are rapidly developing new products with one aim in mind; “To build the digital platform for discovering and getting great food.” We are currently in several countries across Europe and plan on expanding further given the success we have found in our existing markets. If you want to have an impact on your city, possess a passion for technology and for food, then Wolt is the place for you!

About Operations:

The Operations Team in each city is the heart and soul of Wolt. Every country team is a startup within a startup and to be a member of the team you must have a passion for solving problems. Teamwork is required as a relatively small team sets out to build a business in a new market. If you are creative, like moving in the fast lane and thrive in a dynamic environment where you are proactive and figure out what to do rather than wait to be told what to do then Operations is the place for you!

About the Role:

We're currently looking for Support Associates to join our 12/7 Support team at our Helsinki HQ! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. If you have what it takes, we look forward to hearing from you!

Role Focus:

• Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time
• Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise
• Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience
• Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
• Get stuff done: Hustle, hustle, hustle.

Your Background:

• You already have experience in a customer-facing role or logistics role under your belt and you're excited to join our award winning Operations team
• You are a fast learner and attentive to both small details and the bigger picture
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
• You're an expert when it comes to Helsinki's food scene, traffic patterns, and the different areas of your city
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
• Fluent in Finnish and English, Swedish is a plus