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Technical Support Specialist

Full-time, Capital Region
Monthly salary:


Love saving customers’ day by solving their tech problems? Hate when you have a great idea to improve the customer support process, but nobody cares?

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As our Technical Customer Support, you’re responsible for helping our clients with their tech-related issues by locating the source of their problem and fixing it when possible and helping them to achieve perfect reports with Supermetrics tools. You’ll also have a chance to actively improve our customer support processes in a very relaxed and supportive atmosphere, while enjoying the great benefits that come with the job.


Your skills include:

  • Strong English skills (verbal and written)
  • Solid background in IT-support (3+ years of experience)
  • Tech-savvy mindset
  • True enjoyment in helping customers
  • Experience in report building (BI-tools/Google Sheets/Microsoft Excel)
  • Logical thinking on problem solving


We also value:

  • Experience in online marketing and/or report building
  • IT or Marketing degree
  • Proactive and innovative approach
  • Experience in PHP and/or API integrations


Why join us?

  • Work in a truly international environment with 15+ nationalities in our super close-knit team and 99% of our customers around the world
  • Learn, grow beyond boundaries and navigate your own career in a high growth company
  • No strict hierarchies, no vicious boss
  • The best office location in the country, right in the heart of Helsinki
  • Awesome co-workers, lunch benefit, unlimited office snacks, team events and more


Supermetrics is a forerunner in automating marketing analytics, with hundreds of thousands of happy customers around the globe. Our products help companies of all sizes, from the likes of Warner Bros, the BBC and Dyson all the way to individual contractors, to measure and assess their marketing efforts across various platforms. Our Helsinki based, 42-person team consists of more than 15 nationalities. We love data, continuously developing ourselves, having fun together and reaching higher.

Perks & Benefits

Flexible work hours and vacation: Morning person or night owl, this job is for you
Free coffee / tea: Get your caffeine fix for free
Located near public transit: Easy access and treehugger friendly workplace
Social gatherings and games: Hangout with your colleagues
Free soft drinks and treats / fruits: Peckish after lunch? We got your back
Company afterworks: Friday is something special, let's enjoy it together
Skill development program: We want to take you from good to great
Maternity / paternity leave: Kids are the future, go spend time with them
Break a leg! Seriously, we got you covered in our company healthcare plan

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